Terms of Service

Last updated: August 2026

Welcome to RELIQ.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from RELIQ. By visiting our website, placing an order, or using any part of our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our website or purchasing from us.

1. About RELIQ

RELIQ offers handcrafted collectible, decorative, and display products.

Many of our products are individually handmade. Because of the handcrafted process, variations in color, texture, pattern, shape, finish, and dimensions may occur between individual pieces.

These variations are part of the handmade nature of the product and are not necessarily considered defects.

2. Eligibility to Purchase

By placing an order with RELIQ, you confirm that:

• You are legally able to enter into a purchase agreement.
• You meet any applicable minimum age requirement in your country or region.
• Purchasing, possessing, importing, and receiving the product is legal in your location.
• You are responsible for understanding and complying with your local laws and regulations.

RELIQ reserves the right to cancel or refuse orders where we reasonably believe the transaction may violate applicable laws, regulations, carrier restrictions, or payment provider requirements.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, and other information displayed on our website are accurate.

However, because many RELIQ products are handmade:

• Colors may appear slightly different depending on lighting and screen settings.
• Handmade textures and patterns may vary.
• Dimensions may have minor variations.
• Each piece may have unique handcrafted characteristics.

Product images are intended to represent the product as accurately as possible but may not show every individual variation.

The material listed on each product page should be considered the applicable material description for that particular item.

4. Decorative and Collectible Products

Where a product is specifically described as unsharpened, decorative, collectible, display-only, or a prop, it is sold for that stated purpose.

Customers must use all products responsibly and in accordance with applicable local laws.

RELIQ is not responsible for misuse, unauthorized modification, unsafe use, or use of a product in a manner inconsistent with its stated purpose.

5. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice.

A price change will not affect an order that has already been successfully placed and confirmed.

Unless otherwise stated, product prices do not include:

• Customs duties
• Import taxes
• Local taxes
• Brokerage fees
• Other fees charged by customs authorities, banks, payment providers, or local authorities

These charges may be the responsibility of the customer depending on the destination country or region.

6. Orders

After placing an order, you should receive an order confirmation.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order for reasons including:

• Product availability
• Incorrect pricing or product information
• Suspected fraud
• Payment authorization failure
• Shipping restrictions
• Legal or regulatory restrictions
• Incorrect or incomplete customer information

If we cancel an order after payment has been successfully received, an appropriate refund will be issued to the original payment method.

7. Payment

Payment must be completed using one of the payment methods available at checkout.

Available methods may include:

• PayPal
• Credit cards
• Debit cards
• Other payment methods displayed at checkout

Payments may be processed by third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

RELIQ does not control the processing times, security checks, currency conversion rates, or additional fees charged directly by banks or payment providers.

8. Custom and Made-to-Order Products

Some RELIQ products may be customized or made specifically for an individual customer.

Before production begins, customers are responsible for confirming relevant customization details such as:

• Design
• Color
• Material
• Dimensions
• Other agreed specifications

Once production of a custom product has begun, cancellation or modification may no longer be possible.

Custom, personalized, and made-to-order products are generally final sale and are not eligible for ordinary returns unless they arrive damaged, defective, or materially different from the specifications agreed upon.

Please refer to our Return & Refund Policy for further details.

9. Shipping

Processing and delivery times displayed on our website are estimates only unless expressly stated otherwise.

International deliveries may be delayed by circumstances outside our control, including:

• Customs inspections
• Carrier delays
• Weather
• Holidays
• Transportation disruptions
• Import procedures
• Incorrect customer information

Customers are responsible for providing a complete and accurate delivery address.

RELIQ is not responsible for delays or losses resulting from incorrect address information provided by the customer.

Please refer to our Shipping Policy for additional information.

10. Customs and Import Regulations

International customers are responsible for confirming that the products they purchase may legally be imported into and possessed in their destination country or region.

Customs authorities may inspect, delay, refuse, return, or confiscate shipments according to local regulations.

Where a shipment is refused or returned because of local import restrictions, unpaid import charges, or customer refusal, any refund may be reduced by applicable shipping, return shipping, customs, carrier, or handling costs.

RELIQ cannot guarantee customs clearance in every country or region.

11. Returns and Refunds

Returns, refunds, exchanges, cancellations, and damaged-item claims are governed by our Return & Refund Policy.

By placing an order, you agree to review and comply with that policy.

Where mandatory consumer protection laws provide customers with additional rights, those legal rights will continue to apply.

12. Damaged Products

Customers should inspect products promptly after delivery.

If an item arrives damaged, defective, or incorrect, please contact RELIQ within the timeframe stated in our Return & Refund Policy.

We may request:

• Order number
• Photographs
• Video
• Packaging photographs
• Shipping label photographs
• Other reasonable evidence

Please retain the original product and packaging until the claim has been reviewed.

13. Product Care and Safety

Some RELIQ products may be made from glass, synthetic materials, stone-like materials, resin, or other materials that may break, chip, crack, or develop sharp edges if dropped, struck, modified, or improperly handled.

Customers are responsible for handling and storing products appropriately.

Products should be kept away from children where appropriate.

RELIQ is not responsible for damage or injury resulting from:

• Improper use
• Modification
• Sharpening
• Intentional breakage
• Negligent handling
• Use inconsistent with the product description
• Failure to follow reasonable safety precautions

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Intellectual Property

Unless otherwise stated, all content appearing on the RELIQ website, including:

• Brand names
• Logos
• Product photographs
• Videos
• Graphics
• Website designs
• Product descriptions
• Original artwork
• Original product designs

is owned by or licensed to RELIQ and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, publish, or commercially use our content without prior written permission.

15. User Content

If you submit reviews, photographs, comments, feedback, or other content to RELIQ, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, fraudulent, abusive, infringing, malicious, or harmful.

Where permitted by applicable law, you grant RELIQ permission to use voluntarily submitted reviews and product-related content for legitimate business and promotional purposes.

16. Prohibited Uses

You may not use our website or services:

• For unlawful purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or fraudulent information
• To interfere with website security
• To distribute malicious software
• To conduct unauthorized automated scraping or attacks
• To attempt fraudulent purchases, chargebacks, or payment abuse

We reserve the right to restrict or terminate access where prohibited or abusive activity is reasonably suspected.

17. Third-Party Services

Our website may use or link to third-party services such as:

• Shopify
• PayPal
• Payment processors
• Shipping carriers
• Analytics providers
• Social media platforms

These services may be subject to their own terms and privacy policies.

RELIQ is not responsible for third-party websites, services, outages, policies, or actions that are outside our reasonable control.

18. Website Availability

We aim to keep our website and services available, but we do not guarantee uninterrupted access.

We may temporarily suspend or modify parts of the website for:

• Maintenance
• Security
• Updates
• Technical problems
• Business or legal reasons

19. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Shipping
• Availability
• Product specifications

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

20. Limitation of Liability

To the maximum extent permitted by applicable law, RELIQ will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to remove rights granted to consumers under mandatory applicable consumer protection laws.

21. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of our website or products, your violation of these Terms, or your infringement of the rights of another person.

22. Privacy

Your use of our website and the handling of personal information are also governed by our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be posted on this page with the updated date.

Changes will apply from the date they are published, subject to applicable law.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

25. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which the RELIQ operating entity is established, subject to any mandatory consumer protection laws that apply to customers in their country or region.

Nothing in this section limits any legal rights that cannot be waived under applicable law.

26. Contact Information

Questions regarding these Terms of Service may be sent to:

RELIQ Customer Support
Email: [553216910@qq.com]

For questions concerning an existing order, please include your order number.