Shipping Policy

Last updated: August 2026

Thank you for shopping with RELIQ.

Each RELIQ piece is individually handcrafted, finished, inspected, and carefully packed before shipment. Because of the handmade nature of our products, orders may require additional preparation time compared with mass-produced items.

We appreciate your patience while we prepare your piece with care.

Order Processing & Production Time

Most RELIQ orders require approximately 5–10 business days to prepare before shipment.

This preparation period may include:

• Handcrafting or final finishing
• Surface inspection
• Quality control
• Cleaning and presentation preparation
• Protective packaging

Some ready-to-ship items may be dispatched sooner.

For custom, personalized, or made-to-order products, production may take approximately 10–20 business days, depending on the design, material, complexity, and current order volume.

If a custom order requires additional time, we will provide an estimated production timeframe before or after the order is confirmed.

Business days do not include weekends or public holidays.

Please note that production time and shipping transit time are separate.

Shipping Time

Once your order has been completed and dispatched, delivery time will depend on the destination country, shipping carrier, customs processing, and the shipping method available for your location.

Typical international delivery may take approximately:

7–20 business days after dispatch

This is an estimated timeframe only and is not a guaranteed delivery date.

Certain destinations may experience longer delivery times due to:

• Customs inspections
• Local import procedures
• Carrier delays
• Weather conditions
• Peak holiday seasons
• Transportation disruptions
• Remote delivery locations

Handmade Orders May Take Longer

Because RELIQ products are handmade rather than mass-produced, occasional production delays may occur.

During periods of high order volume, complex custom work, material preparation, or additional quality-control requirements, your order may take longer than the standard processing timeframe.

We prioritize craftsmanship and product quality rather than rushing the production process.

If there is a significant delay with your order, we will make reasonable efforts to contact you.

Order Tracking

When tracking is available, you will receive a shipping confirmation email after your order has been dispatched.

The email may include:

• Tracking number
• Shipping carrier
• Tracking link
• Shipping status information

Please allow some time after receiving the tracking number for the carrier's system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Phone number

If you notice an error in your shipping address, please contact us as soon as possible.

We will try to update the address before shipment, but once an order has been dispatched, we may no longer be able to change the delivery information.

RELIQ is not responsible for packages delayed, lost, or returned because of incorrect or incomplete address information provided by the customer.

International Shipping

RELIQ ships internationally to selected destinations.

International shipping availability may vary depending on:

• Destination country
• Product type
• Carrier restrictions
• Import regulations
• Local laws

We reserve the right to cancel and refund an order if we are unable to legally or safely ship the product to the destination provided.

Customs, Duties & Import Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Local handling charges
• Other government or carrier fees

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs policies vary between countries and regions.

Customers are responsible for understanding the import requirements applicable to their location before placing an order.

RELIQ cannot guarantee that every international shipment will clear customs without delay.

Customs Delays

Customs clearance is controlled by the authorities in the destination country and is outside RELIQ's control.

A package may occasionally be held for inspection or additional processing.

Such delays do not normally qualify as lost shipments.

We appreciate your patience if customs processing takes longer than expected.

Packaging

Many RELIQ products are handcrafted from materials that may be fragile.

Every order is carefully packed with protective materials designed to reduce the risk of damage during transportation.

Please open your package carefully after delivery.

We recommend keeping the original packaging until you have inspected the product.

Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos or video of the damaged product
• Photos of the outer shipping box
• Photos of the internal protective packaging
• Photos of the shipping label where possible

Please keep the damaged product and all original packaging while we review the claim.

Depending on the circumstances, we may offer an appropriate solution such as a replacement, partial refund, or full refund.

Please refer to our Return & Refund Policy for additional information.

Lost Packages

If tracking indicates that your order has not moved for an unusually long period or you believe the package may be lost, please contact us.

We may first need to contact the carrier and open an investigation.

Carrier investigations can take time to complete.

If the shipment is officially confirmed as lost, we will review the situation and determine the appropriate resolution.

Delivered but Not Received

If tracking shows that a package has been delivered but you cannot locate it, please first:

• Check around the delivery location
• Ask household members
• Check with neighbors
• Contact the local carrier
• Check whether the package was left in a secure location

If the package still cannot be located, please contact us and we will assist where reasonably possible.

Refused or Unclaimed Packages

Customers are responsible for accepting delivery and paying applicable customs or import charges.

If a package is:

• Refused by the customer
• Left unclaimed
• Returned because import charges were not paid
• Returned because of incorrect address information

any refund may be reduced by applicable:

• Original shipping fees
• Return shipping fees
• Customs charges
• Carrier charges
• Handling fees

Shipping Restrictions

Some products may be subject to shipping, carrier, customs, or import restrictions depending on the destination.

Customers are responsible for confirming that the product may legally be imported, received, and possessed in their country or region.

If we determine that an order cannot be shipped to the destination provided, we may cancel the order and issue a refund.

Estimated Delivery Dates

Any delivery dates displayed on our website, at checkout, in tracking systems, or in customer communications are estimates only.

They are not guaranteed delivery dates.

RELIQ is not responsible for reasonable delays caused by circumstances outside our control, including carrier delays, customs procedures, extreme weather, transportation disruption, or government restrictions.

Contact Us

If you have questions regarding the production or shipping status of your order, please contact:

RELIQ Customer Support
Email: [553216910@qq.com]

Please include your order number so we can assist you more efficiently.